My tracking shows “delivered,” but I can’t find my package. What should I do?Updated 12 days ago

This can happen—don’t worry, we’re here to help! If your tracking link shows “delivered” but your package isn’t in sight, try these steps:

1. Check around your property – Sometimes carriers place packages in hidden spots to prevent theft. Look behind bushes, at back doors, or under patio furniture.

2. Ask neighbors – Your package may have been delivered to them by mistake.

3. Check with your building’s front desk, office, or mailroom – If applicable.

4. Wait 2 business days – Occasionally carriers mark packages as delivered before they actually arrive.

If you still haven’t received your package within 2 business days after the marked delivery date, please contact our team at [email protected] for assistance.